Precautions & Safety
Your safety is our top priority. Please know that the precautions we have put in place are to keep everyone safe, and to ensure a fun and enjoyable environment. We ask that guests strictly adhere to the rules of the exhibit. Should guests fail to follow protocols, they will be asked to leave and a refund will not be provided.
Health Screening – A health screening will be required upon check-in. Please note, guests who are experiencing any symptoms such as a sore throat, runny nose, cough, and fever will not be permitted access. Guests who have been exposed to someone who has tested positive for COVID19 in the 14 days prior to their ticket date will not be permitted access.
Masks – Face coverings are required in public spaces of the hotel and while moving between the #Hashtag Holiday installations. Once inside an installation, masks may be removed for photos. Please promptly replace your mask before moving onto the next installation.
Social Distancing – Please respect personal space and reduce points of congestion with others.
Hand Sanitizer Stations – Hand sanitizer stations have been placed throughout the hotel and exhibit space, guests are encouraged to use them often.
Contact Tracing – You agree to have your contact information stored with Fairmont Hotel Vancouver, and if required, shared with the Provincial Health Authority for purposes of contact tracing for 30 days after your visit.
Proof of Vaccination – In accordance with BC's PHO, proof of (at least) one COVID-19 vaccination dose is required for all #Hashtag Holidays attendees (ages 12+). We thank you in advance for your cooperation.

Arrival
Please ensure that you arrive 5 minutes prior or on time for your scheduled timeslot. Tickets are only valid for the date and time purchased and will not be accepted once your time slot has expired. When you arrive at Fairmont Hotel Vancouver, please proceed to the Discovery Level located on floor 1 to check-in.

Refunds/Exchanges
Tickets are able to be canceled up to 24hrs prior to your timeslot and are fully refundable to the card used for purchasing. Tickets for missed timeslots are not refundable. Should the exhibit be postponed by Fairmont Hotel Vancouver for any reason, your ticket payment will be refunded to the card used for purchasing.

Pets
Though we love our four-legged friends, animals are not allowed in the exhibit, with the exception of service animals.

Accessibility
The exhibit is wheelchair accessible.

Age Limit
Guests of all ages are welcome. Please note that guests under the age of 16 must be accompanied by an adult.

Camera Equipment
DSLR cameras, tripods and other camera equipment is permitted within reason.

Weapons
Weapons of any kind are strictly prohibited.

Alcohol
Consumption of personal alcohol is strictly prohibited.

Installations
The installations are designed to be touch-free. Please refrain from sitting on, or picking up props in the displays.